Terms & Conditions

Last Updated: [ 20/10/2025 ]

Welcome to Eloyra!
These Terms & Conditions (“Terms”) govern your use of our website www.eloyra.shop and all related services provided by Eloyra (“we,” “us,” or “our”).
By accessing or using our website, you agree to these Terms. Please read them carefully before making any purchase.

1. General Information

Eloyra is an online jewelry brand that sells handmade jewelry and curated jewelry gift hampers.
All products listed on our website are subject to availability, pricing, and design variations.

2. Eligibility

By using this website, you confirm that

You are at least 18 years old, or accessing under the supervision of a guardian.
You have the legal capacity to enter into a binding contract.

3. Products and Descriptions

We strive to ensure all product descriptions, images, and prices are accurate.
However, as many of our jewelry items are handmade, slight variations in color, texture, or design may occur — this is part of their natural uniqueness.
Eloyra reserves the right to modify product details or discontinue items without prior notice.

4. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.
We accept payments through secure third-party gateways ( Razorpay ).
By making a purchase, you authorize us (and our payment partners) to process and store your transaction data securely.

5. Orders and Acceptance

Once you place an order, you will receive an email confirmation.
Your order is accepted only after successful payment and verification.
We reserve the right to cancel or refuse any order if we suspect fraudulent activity or incorrect information.

6. Shipping and Delivery

We deliver across India through trusted courier partners.
Estimated delivery time is 3–10 business days, depending on your location and product availability.
Eloyra is not responsible for delays caused by courier companies, weather, or unforeseen circumstances.

For more details, please visit our Shipping Policy page.

7. Returns & Replacements

As our products are handmade and personalized, we follow a limited return policy.

Returns or replacements are accepted only for damaged or incorrect products.
You must notify us within 48 hours of receiving the order at eloyratraditional@gmail.com with photos of the issue.
Refunds (if approved) will be processed within 7–10 business days.

For complete details, refer to our Return & Refund Policy.

8. Intellectual Property

All content on our website — including text, images, product designs, logos, and graphics — are the exclusive property of Eloyra.
You may not copy, reproduce, or distribute any material without prior written permission.

9. User Responsibilities

You agree not to

Misuse our website or engage in fraudulent transactions.
Post or transmit any harmful or defamatory content.
Attempt to hack, modify, or disrupt our website or servers.

10. Limitation of Liability

Eloyra is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability will not exceed the value of the product purchased.

11. Third-Party Links

Our website may contain links to third-party websites.
Eloyra is not responsible for the content, privacy policies, or practices of those external sites.

12. Privacy

Your use of this website is also governed by our Privacy Policy.
Please read it to understand how we collect and protect your personal information.

13. Changes to Terms

Eloyra reserves the right to update or modify these Terms & Conditions at any time.
Changes will be effective immediately upon posting on this page.
It is your responsibility to review this page periodically.

14. Contact Us

For any questions or concerns regarding these Terms, please contact:

📧 eloyratraditional@gmail.com
🌐 www.eloyra.shop